Shipping & Returns

Shipping Policy

Processing Time:

Orders are typically processed within 1-2 business days from the time they are placed. However, processing times may vary during peak seasons. Orders for greeting cards and display stands are usually processed and shipped separately.

Shipping Methods:

We offer standard and express postage. The available options and associated costs will be displayed during checkout.

Shipping Rates Australia Wide:

Greeting Cards: Free standard postage is provided for orders with a value of $150 or more Australia wide. There is a $5 flat fee for Australia wide Express postage for orders of $150 or more. For orders below $150, standard postage is a flat fee of $10 and express postage is a flat fee of $15.

Display Stands: The cost of delivery for display stands is $50 each. Stands are excluded from the Free shipping policy above unless you are located in the metropolitan area of Perth, Western Australia, you are also purchasing cards with your order ($300 minimum value of cards) and you are taking advantage of the free in store-installation service. If you are taking advantage of the free in store stand delivery and installation, please contact us before placing your order to pay for your stand without being charged a delivery fee.

International Shipping:

Greeting Cards: Free standard postage is provided for international orders of $600 value or more. Shipping is charged at a flat rate of $55 for orders under $600 value. International orders may be subject to customs fees, taxes, and duties imposed by the destination country. These fees are the responsibility of the customer.

Display Stands: We are currently not shipping display stands to international destinations.

Delivery Time:

Delivery times vary depending on the shipping method chosen and the destination. Standard shipping typically takes 2-3 business days within the Perth metropolitan area, 3-7 business days to other capital cities within Australia and 5-10 business days across the rest of Australia. Express postage is available for faster delivery of Australian orders. International deliveries can take 5 to 20 business days depending on the destination.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this tracking number to monitor the status of your order.

Return & Exchange Policy

Returns and Exchanges:

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return or exchange eligible items within 30 days of purchase. Items must be unused, in original condition, and accompanied by order details.

Seasonal Cards:

All unsold stock of seasonal, holiday and special event cards (including Easter, Mother's Day, Father's Day, Christmas and Valentines Day) can be returned within 30 days after the relevant date of the holiday.

Dead Stock:

Stock that has not sold within 3 to 6 months can be returned for a credit or exchange.

Return Process:

To initiate a return or exchange, please contact our customer service team by emailing sales@wishandtell.com.au to obtain return authorisation. Returns received without pre authorisation may not be accepted. Once your return is approved, you will receive instructions on how to return the items.

Refund Method:

Refunds will be issued to the original form of payment used for the purchase. Please allow 3-5 business days for the refund to reflect in your account once the returned items are received and processed.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of your items. If your order was hand delivered by a representative of Wish & Tell, returns can be picked up at no charge.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately, within 2 business days, to arrange for a replacement or refund. We request photographic evidence of the damage or defect for verification.

If you have any questions or concerns about our shipping and return policy, please don't hesitate to contact us on sales@wishandtell.com.au