Frequently Asked Questions

Do you sell direct to the public?

No, we only sell wholesale quantities (minimum quantity of five of each card) to bona fide retailers.
How can I purchase your cards to sell in my store?

The first step is to register by filling in the form named: Register as a Retailer. The form will pop up automatically when you click on Shop Cards in the menu above. Your application will be reviewed and once accepted you can see our full range, our pricing and place an order.
How do I place an order?

To place an order, you first have to fill out the form "Register as a Retailer" and have your application to become a retailer accepted. You can then add the products you would like to purchase to your cart and pay for them using the various methods listed on our website.
Can I place an order over the phone or by email?

The best way to place an order is through our website. This will ensure the fastest dispatch time. If you already have an account with us, you may also place an order by emailing sales@wishandtell.com.au. Please ensure the subject heading mentions ‘Order request’ and that your store details and delivery address are clearly stated in the email. We cannot accept orders over the phone.
Can I place an order to be picked up?

If you are in Perth, Western Australia and would like to pick up your order, please email us for further instructions.
Can I request a custom design or a personalised product?

Yes, as long as they are in wholesale quantities of at least 50 or more. The turn around time is three to five weeks. You do not need to be a retail store to order customised cards as long as they are not for re-sale. Requests can be submitted via email: sales@wishandtell.com.au. Examples include but are not limited to customised wedding invitations or cards for corporate clients.
Can I stock your cards in my store on consignment?

Only stores located in Perth, Western Australia can apply to stock our cards on consignment. Requests for consignment are considered on a case-by-case basis. Please send requests by email to sales@wishandtell.com.au
Do you offer international shipping?

Yes. Please refer to our shipping policy.
How can I track my order?

Once your items have been shipped, you will be emailed a confirmation email with your tracking number. If you do not receive your tracking number, contact us by email: sales@wishandtell.com.au
Do you offer installation and setup of your stands?

We provide an in-store service with free delivery and setup of our stands for stores within the Perth Metropolitan area.
Can you merchandise your card range in our store?

We provide an in-store service with free merchandising of our card range in stores within the Perth metropolitan area. This includes a recommendation of which cards will best complement the merchandise already in your store.
Do your stands arrive at the same time as your cards?

Customers outside of the Perth metropolitan area who purchase a stand will have the stand shipped to them flat packed. Our stands and cards are usually shipped separately to customers outside of the Perth metropolitan area. A delivery fee will be charged for stands that are shipped. Stands that are installed by us within the Perth metropolitan area can be delivered free of charge. Please email us to request this service. Time frames for delivery of stands cannot be guaranteed and are subject to stock availability.
What payment methods do you accept?

All major credit cards, direct deposit (funds to be cleared first), 30 day credit account for approved customers.
What is your return / refund policy?

Please refer to our return and refund policy here.
What is your policy on out of stock or back ordered items?

If an item you would like to purchase is out of stock, please send us an email with the details of the cards and a notification will be sent to you by email once the item is back in stock. Some items can be pre-ordered. This functionality will be shown on the website where appropriate.
Can I cancel or modify my order after it has been placed?

If you need to cancel or modify your order, please contact us as soon as possible. If your order has not already been shipped, it will be possible to make changes. If it has been shipped already, it will need to be dealt with as a return or refund and the return procedure will need to be followed.
How do I leave a product review or provide feedback on your service?

Your opinion will help us to improve our cards and processes. Please email all compliments and complaints to sales@wishandtell.com.au
Where are your cards produced and printed?

Our cards are designed and printed in Perth, Western Australia.
Are your cards environmentally sustainable?

Our cards are printed on FSC (Forest Stewardship Council) certified cardstock. The FSC chain of custody is the highest and most trustworthy certification of paper products. This means the paper being used supports growth of responsible forest management, ensuring that all environmental and social interests are taken care of. Our printer is located in Perth, Western Australia with ISO 14001 Environmental Management Systems Accreditation which means that all environmental impacts of the printing process are continually measured, audited and improved to international standards and legislative requirements. Our envelopes are made in Australia using recycled paper products. Our cards and envelopes are 100% recyclable. Our cards are never wrapped or packaged in plastic.
What are your business hours?

Our business hours are Australian Western Standard Time 9am to 5pm Monday to Friday, 10am to 1pm Saturdays and closed on Sundays and Western Australian Public holidays.
What is your privacy policy?

You can read a copy of our privacy policy here.